Return & Refund Policy
Learn about our return process and refund conditions.
Effective Date: 22 July 2026
Return & Refund Policy
At TruVii, customer satisfaction is our priority. This Return & Refund Policy explains when returns, replacements, and refunds are applicable.
Eligible for Return or Refund
- Wrong product delivered
- Damaged or defective product
- Expired product
- Missing items in an order
- Product significantly different from the description
Non-Returnable Items
The following items cannot be returned unless they are damaged or incorrect:
- Fresh fruits and vegetables
- Dairy products
- Bakery items
- Prepared food
- Frozen products
- Medicines (unless legally permitted)
- Personal care items after opening
- Gift cards
Reporting Issues
Customers must report any issue within 24 hours of delivery through the TruVii app or customer support.
Refund Process
Approved refunds are processed within 5–7 business days using the original payment method or TruVii Wallet where applicable.
Order Cancellation
Orders may be cancelled before the seller begins preparation or processing. Once processing has started, cancellation may not be available.
Contact
Email: support@truvii.in